IT Guidelines

Please Note:

Please read below new teaching computer guidelines effective November 1

Requesting IT Support

Submit a support ticket to initiate AV and IT Support

To submit a support request, email to itsteam1@yale.edu and this will automatically generate a ticket for one of our team to review. 

A support ticket is required in order for support work to take place.  Our team will prioritize work on submitted support requests.  Not submitting a support request can cause significant support delays.

If you have AV needs, contact classroom.support@yale.edu

IT Hours of support

Unless otherwise stated in your departmental support agreement, standard business hours for IT support are, Monday - Friday, 8:30 -5 excluding Yale University recognized staff holidays.  Any work outside of standard hours requires prior arrangement with an IT or AV manager.  A department might be required to cover AV support tech overtime charges for work outside of the stated support service hours.

Local Admin Rights and Self-Managed Workstations

Staff members may request local admin rights by filling out this form(Link is external).

Faculty members are automatically granted local admin rights their workstations. Faculty members may also request permission to self-manage their workstations. Faculty who opt to do so will assume the role and responsibilities as the systems administrator for their computer as specified in Yale Policy 1607 Information Technology Appropriate Use Policy(Link is external). Please let your support tech know this is something you require when you place your computer order.

Procuring Equipment for Faculty

Faculty members receive a computer for teaching needs, with up to $2000 of the purchase covered by ITS. If you require a computer that costs more, the additional amount must be covered by providing a COA.

To keep faculty equipped with the latest technology, we will replace computers every four years, ensuring that faculty always have a current model under warranty.

Faculty can request accessories like monitors, docking stations, keyboards, or mice, by contacting their department’s Operations Manager.

Flexible Computing for Faculty

Our priority is to provide faculty with a secure and effective computer that meets all needs and helps to carry out vital work. We’re committed to keeping your information resources safe and accessible by maintaining Minimum Security Standards (MSS). To achieve this goal and to make sure faculty have computers tailored to their needs, our flexible computing workstations come fully equipped with everything each department requires. If you have additional needs, please let us know.

Work from Home and Yale Equipment

If you require support with equipment used at a work-from-home location, you must bring it to a designated-on campus service location.  Support techs do not enter personal homes for any reason.

Disposal of Obsolete Equipment

All IT and AV equipment is the property of Yale.  Departments are responsible for all theft and damage to their equipment.   Disposal of retired equipment is subject to Yale University policy(Link is external).  

Moving Yale Equipment

By policy, IT support techs are not allowed to move equipment.  Moving must be done by Yale’s Transport, Receiving, and Storage (TRS) or an outside contractor.  IT support techs must disconnect and reconnect equipment prior to and after a move. To request disconnection or reconnection support, submit a support request.  The department is responsible for coordinating IT and moving services.

Data, Data Risk, Certification, and Data Management

If faculty and staff require assistance with data management, FAS-IT support techs can copy, backup, and recommend/configure university-vetted solutions for storing data.  They do not manage, move, modify, or delete data.  Support techs cannot certify, or verify that hardware, software, cloud solutions, or data transfer technologies meet or are appropriate for any security requirements, certifications, or regulations.  For assistance and guidance with this, please visit this site(Link is external) or reach out to Yale’s Information Security team at security@yale.edu .

To ensure a secure and efficient computing environment, FAS-SEAS IT follows these practices when providing new computers:

Returning Your Previous Device
Before we can issue a new computer, we kindly ask that you return your previous device. This step helps us maintain licensing compliance, protect data security, and manage resources effectively.

Transferring Data From Your Previous Device
Once returned, we will hold the device for 30 days, so you have time to confirm your new computer is functioning properly and all data has been transferred. After that, we will securely erase and reformat the device to safeguard your information and meet security standards.

New Portable Devices for Teaching

Starting November 1, 2025, all teaching computers purchased with FAS-SEAS funds will need to be portable devices such as laptops or tablets. This change helps us:

  • Make sure that all computers needed for reaching are FERPA compliant,
  • Ensure compatibility with classroom setups,
  • Manage resources responsibly for the benefit of the entire community.

New Desktop Devices

If you require a desktop device for your research, you must purchase it using research or departmental funds. Our team will gladly assist with ordering and setup to make the process as smooth as possible.

Support for Your Current Device
To provide timely and reliable assistance, we support one teaching computer per person; the most recent device provided.