Where to go for Help: Yale College

FAS-SEAS Technology

To contact FAS-SEAS IT, you can open a ticket through the Help Desk or email to open a ticket itsteam1@yale.edu OR faculty.support@yale.edu 

How We Can Support You:

• IT Consultation
  • Labs
  • SPA and MSS Help
  • Software or Hardware Procurement
  • Etc.
• AV Support for Events
• Hardware and Software Support
• NGN questions, Space Moves, Networking
• Research Computing and Data Services Support
• AV Support in Classrooms and Meeting Spaces

Yale College

To contact Darice’s team at Yale College, send an email to ycwebdept@yale.edu to open a ticket.

Website and Content Management

• Website redesign and management (e.g., Yale College websites)
• Accessibility and compliance audits
• Content editing, review, and optimization
• Digital signage platform transition and management (e.g., Appspace)

IT Project Management and Strategic Planning

• IT portfolio management and roadmap development
• Vendor management and procurement (e.g., transcription services, POS systems)
• Cost-saving technology solutions implementation
• IT support for strategic Yale College initiatives

IT Operations and Compliance

• PCI compliance for point-of-sale systems
• IT documentation and process mapping

Technology and Innovation Support

• Supporting emerging technologies and innovation in IT systems
• Software implementation and lifecycle management 

User Support and Training

• Communication planning for IT changes and updates
• Onboarding staff for web and IT related needs